Detailed Course Information

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BUSN 127 - Patient Experience Mngmt.PX
Description: This 25-hour standalone course is designed to empower healthcare professionals with the knowledge and skills needed to excel in patient experience management within any healthcare provider setting. Participants will gain a deep understanding of patient experience principles, tools, strategy development, processes, measurements, and calculating Patient experience return on investment (ROI). Learning outcomes: By the end of this course, learners will be able to Explore the key features and functionalities of patient experience in enhancing healthcare performance Analyze patient journey and create process map Identify touch points and moments of truth in the patient experience Utilize the voice of Employees (VoE) to enhance patient experience Formulate PX strategy tailored to the Healthcare providers Set Key performance indicators (KPIs) for tracking patient experience Calculate ROI of patient experience investments 2.500 Continuing Education Units 2.500 Lecture hours Levels: Continuing Education Schedule Types: Lecture SCE Career Development Department Restrictions: Must be enrolled in one of the following Programs: Patient Experience Management Must be enrolled in one of the following Departments: SCE Career Development

BUSN 127 - Patient Experience Mngmt.PX

Description:

This 25-hour standalone course is designed to empower healthcare professionals with the knowledge and skills needed to excel in patient experience management within any healthcare provider setting. Participants will gain a deep understanding of patient experience principles, tools, strategy development, processes, measurements, and calculating Patient experience return on investment (ROI).

Learning outcomes:

By the end of this course, learners will be able to

Explore the key features and functionalities of patient experience in enhancing healthcare performance
Analyze patient journey and create process map
Identify touch points and moments of truth in the patient experience
Utilize the voice of Employees (VoE) to enhance patient experience
Formulate PX strategy tailored to the Healthcare providers
Set Key performance indicators (KPIs) for tracking patient experience
Calculate ROI of patient experience investments

2.500 Continuing Education Units
2.500 Lecture hours

Levels: Continuing Education
Schedule Types: Lecture

SCE Career Development Department

Restrictions:
Must be enrolled in one of the following Programs:
Patient Experience Management
Must be enrolled in one of the following Departments:
SCE Career Development

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American University in Cairo

Detailed Course Information

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