Detailed Course Information

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SAS 106 - Supervising Staff
This course provides core skills in effective management of people as well as give the crucial foundational skills to shift from being an individual contributor to a supervisor and team leader who can achieve team success through managing difficult members, coaching, appraising and giving feedback to achieve the set objectives in accordance with the labor law and the organization’s policies. Learners are introduced to labor relations topics such as daily contract administration issues and worker involvement, grievances, mediations, and arbitrations. Learners will understand how to promote diversity and gender equality to help to foster healthy, flexible work environments in accordance with labor law regulations. Learners will learn how to leverage and adjust their personal supervisory style, investigate common supervisory staffing issues like supervising friends, orienting new employees and delegating responsibility when necessary. The course will also equip learners with the skills to appraise and develop coaching and mentoring skills for themselves and others in their team. Part of the: Applied Supervisory Professional Diploma Learning Outcomes : 1. Identify the importance of using the appropriate communication channels in order to achieve the desired outcome. 2. Identify team building techniques for supervisors. 3. Practice active listening skills using propping and clarifying questions. 4. Demonstrate adaptability by applying situational communication techniques. 5. Practice positive relationship building techniques. 6. Perform team members coaching that support and empower individuals to fulfil their potential automatically. 7. Support gender and age diversity and equality at the workplace. 8. Formulate healthy boundaries for managing difficult people. 9. Demonstrate different skills of giving and receiving feedback. 10. Behave according to emotional intelligence and interpersonal skills best practices with subordinates. Admission Requirements for the above certificate(s) : 1. If offered in Arabic: Learners must have at least 3 years of experience in a technical-related field after high school completion or completed >5 CEUs (>50 Hours) in SCE’s Applied Studies Department at specific area of specialization or have a bachelor degree. 2. If offered in English: -Learners must have at least 3 years of experience in a technical-related field after high school completion or completed >5 CEUs (>50 Hours) in SCE’s Applied Studies Department at specific area of specialization or have a bachelor degree. -Learners must obtain a minimum score of A2C proficiency level on SCE’s Standardized English Proficiency Test. 3.000 Continuing Education Units 3.000 Lecture hours Levels: Continuing Education Schedule Types: Lecture SCE Applied Studies Department Restrictions: Must be enrolled in one of the following Programs: Applied Vocational Studies Must be enrolled in one of the following Levels: Continuing Education Must be enrolled in one of the following Colleges: School of Continuing Education Must be enrolled in one of the following Departments: SCE Applied Studies Prerequisites: SCE Test-Online Eng.Placement 4

SAS 106 - Supervising Staff

This course provides core skills in effective management of people as well as give the crucial foundational skills to shift from being an individual contributor to a supervisor and team leader who can achieve team success through managing difficult members, coaching, appraising and giving feedback to achieve the set objectives in accordance with the labor law and the organization’s policies. Learners are introduced to labor relations topics such as daily contract administration issues and worker involvement, grievances, mediations, and arbitrations. Learners will understand how to promote diversity and gender equality to help to foster healthy, flexible work environments in accordance with labor law regulations. Learners will learn how to leverage and adjust their personal supervisory style, investigate common supervisory staffing issues like supervising friends, orienting new employees and delegating responsibility when necessary. The course will also equip learners with the skills to appraise and develop coaching and mentoring skills for themselves and others in their team.

Part of the: Applied Supervisory Professional Diploma

Learning Outcomes :

1. Identify the importance of using the appropriate communication channels in order to achieve the desired outcome.
2. Identify team building techniques for supervisors.
3. Practice active listening skills using propping and clarifying questions.
4. Demonstrate adaptability by applying situational communication techniques.
5. Practice positive relationship building techniques.
6. Perform team members coaching that support and empower individuals to fulfil their potential automatically.
7. Support gender and age diversity and equality at the workplace.
8. Formulate healthy boundaries for managing difficult people.
9. Demonstrate different skills of giving and receiving feedback.
10. Behave according to emotional intelligence and interpersonal skills best practices with subordinates.

Admission Requirements for the above certificate(s) :

1. If offered in Arabic:

Learners must have at least 3 years of experience in a technical-related field after high school completion or completed >5 CEUs (>50 Hours) in SCE’s Applied Studies Department at specific area of specialization or have a bachelor degree.

2. If offered in English:

-Learners must have at least 3 years of experience in a technical-related field after high school completion or completed >5 CEUs (>50 Hours) in SCE’s Applied Studies Department at specific area of specialization or have a bachelor degree.
-Learners must obtain a minimum score of A2C proficiency level on SCE’s Standardized English Proficiency Test.

3.000 Continuing Education Units
3.000 Lecture hours

Levels: Continuing Education
Schedule Types: Lecture

SCE Applied Studies Department

Restrictions:
Must be enrolled in one of the following Programs:
Applied Vocational Studies
Must be enrolled in one of the following Levels:
Continuing Education
Must be enrolled in one of the following Colleges:
School of Continuing Education
Must be enrolled in one of the following Departments:
SCE Applied Studies

Prerequisites:
SCE Test-Online Eng.Placement 4

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American University in Cairo

Detailed Course Information

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